Privacy Policy
At SagionCerevo, we believe transparency builds trust. This policy explains how we handle your personal information when you work with us on test case development and execution projects.
Information We Collect
When you engage our services or visit our website, we collect information that helps us deliver better testing solutions. We're upfront about what we gather and why we need it.
Contact Information
Your name, email address, phone number, and business address. We need this to communicate about your projects and send important updates.
Project Details
Information about your software systems, testing requirements, and project specifications. This helps us create effective test cases for your needs.
Technical Data
System logs, test results, performance metrics, and technical documentation related to your testing projects.
Website Usage
IP address, browser type, pages visited, and time spent on our site. This helps us improve our online experience.
How We Use Your Information
We use your data for legitimate business purposes that directly benefit your testing projects and our working relationship.
- Developing and executing test cases tailored to your software requirements
- Communicating project progress, results, and recommendations
- Managing project timelines and deliverables
- Providing technical support and troubleshooting assistance
- Improving our testing methodologies and service quality
- Sending relevant updates about testing best practices and industry trends
- Maintaining accurate project records for quality assurance
Your Rights and Control
Under Vietnamese data protection regulations and international standards, you have specific rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we have about you, including project communications and technical documentation.
Correct Information
Update or correct any inaccurate personal details or project information in our records.
Delete Your Data
Request deletion of your personal information, subject to our legitimate business needs and legal requirements.
Restrict Processing
Limit how we use your information while we address any concerns or disputes you may have.
How We Protect Your Information
We take data security seriously because your trust matters to us. Our protection measures include both technical safeguards and operational procedures.
Encryption
All data transmissions use industry-standard SSL/TLS encryption. Stored data is encrypted using AES-256 standards.
Access Controls
Only authorized team members can access client data, and access is limited to what's necessary for their role.
Regular Backups
We maintain secure, encrypted backups of important data with tested recovery procedures.
System Monitoring
Continuous monitoring for unauthorized access attempts and suspicious activities on our systems.
Staff Training
Our team receives regular training on data protection best practices and security protocols.
Vendor Screening
Third-party services we use are carefully evaluated for their security practices and compliance standards.
Information Sharing
We don't sell your personal information to anyone. We only share data in specific, limited circumstances that support your project needs or meet legal requirements.
When We Share Information
- With trusted subcontractors who help deliver your testing services (under strict confidentiality agreements)
- When required by Vietnamese law or valid legal processes
- To protect our rights, property, or safety, or that of our clients and the public
- In connection with a business merger, acquisition, or sale (with prior notification to affected clients)
- With your explicit consent for specific purposes you've approved
Data Retention
We keep your information only as long as necessary for business purposes and legal compliance. Here's our typical retention schedule:
International Data Transfers
Since we operate in Vietnam and may work with international clients or service providers, your data might be transferred outside Vietnam. When this happens, we ensure appropriate safeguards are in place.
Transfer Safeguards
- We only transfer data to countries with adequate protection levels or under specific legal frameworks
- Contractual protections ensure foreign recipients maintain equivalent security standards
- You'll be notified of any significant international transfers involving your personal data
- Transfer purposes are limited to delivering your requested services
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality like secure login and form submissions
- Analytics Cookies: Help us understand which content is most useful to visitors
- Preference Cookies: Remember your settings and preferences for future visits
You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website features but won't prevent you from contacting us or accessing basic information.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. You'll be notified of material changes through email or website announcements.
Minor updates like contact information changes or clarifications won't require special notification, but we'll always update the effective date at the top of this policy.
Questions About Your Privacy?
We're here to help you understand how we protect your information. Don't hesitate to reach out with any questions or concerns about our privacy practices.
support@sagioncerevo.com
Response within 48 hours
Phone
+84703173547
Monday-Friday, 9 AM - 6 PM
Office
198 Đ. Thịnh Lang
Tân Thịnh, Hòa Bình, Vietnam
Stay Informed
This privacy policy was last updated on January 15, 2025. We'll continue to be transparent about any changes that affect how we handle your personal information.